Privacy policy

Cookie policy

This Site uses cookies to ensure efficient navigation and use of the Site, as well as cookies that allow users to take advantage of the useful customizations offered by the Site.

The Site uses Google Analytics and Facebook Pixel to collect information, in aggregate form, on the number of users who visit the Site and on how to use it, in order to compile general statistics on the service and its use. For more details and information, you can view the Privacy Policy section below or the Google and Facebook (Meta) privacy policies.

 

Privacy policy

Information on the protection of personal data

As Fiori di Cipria, with these provisions on the protection of personal data, we wish to inform visitors of our web pages about the purpose, method and extent of the processing of personal data. Our web pages and services are constantly reworked and further developed. It is therefore possible that this information on the protection of personal data is also regularly revised and updated.

 

Use of personal data

We collect, process and use personal data for the purpose of performing our services. This essentially involves the advertising promotion of our products and the provision of information to interested persons.

 

Information made available by the user

  • At least one valid e-mail address is required to subscribe to the newsletter. The e-mail address is used to send to the subscriber of the newsletter information regarding Fiori di Cipria products or communications of specific promotions. Users have the right to unsubscribe from the newsletter at any time.

  • To make an online purchase it is necessary to provide additional contact details and payment information (such as the address and recipient of the product).

  • For customer accounts, the data is stored on Shopify's secure and certified servers. We have no access to your most sensitive information such as payment methods and passwords. We may, however, view your delivery and billing address as it is essential for shipping orders. These data are used exclusively for the success of the order and not for other purposes. Payment data are recorded on Shopify's secure and certified servers and cannot be viewed in any way by Fiori di Cipria.

I dati forniti dall’utente vengono salvati fino al momento dell’annullamento della propria iscrizione.

The data provided by the user is saved until the moment of the cancellation of their registration.

Exceptions: Due to tax law reasons we are required to keep billing information on file for 10 years.


Data transmission

User data will not be sold to third parties or used for purposes not expressly authorized.

  • To send system emails and newsletters we use the service provider Mailchimp. The user is invited to consult the Privacy Policy on the official Mailchimp website.

  • For the management of assistance communications (via email to support@fioridicipria.com, contact form and help widget on the page) we use FreshDesk exclusively. The user is invited to consult the Privacy Policy on the official Fresworks website.

  • For online payments we use the Shopify and Stripe platform. The user is invited to consult the PayPal Privacy Policy on their official website and the Shopify Privacy Policy on their official website.

  • In order to create targeted advertising services, we use the Facebook Pixel service. The user is invited to consult the Data Processing Conditions on the official Facebook website.

  • We use the Google Analytics service to analyze traffic on the website www.fioridicipria.com in order to create targeted advertising services. The user is invited to consult the Privacy Policy on the official Google website.


Your rights

We will be happy to inform you which personal data about you have been stored by us (§ 34 BSDG - Information to the data subject). The information is provided free of charge, is processed by us in a timely manner and usually takes place via e-mail. To obtain detailed information, it will be communicated as far as possible for which type of personal data the information is requested. To ensure that the applicant is the same person that the latter claims to be, we need a document certifying identity. For example, a copy of an official identity document is acceptable. Please blacken or make your serial numbers, passport numbers, etc. unreadable. We will only use this copy for identification and request processing purposes.

 

Correction, cancellation or blocking

There is also the right to rectification, cancellation or blocking of personal data. To protect these and other rights of the person concerned, an interested person can contact the contact address indicated below: info@fioridicipria.com